Questions or Feedback? Call us:

Free shipping on All Orders over $49

Customer Help

Our Coffee Experience team is always here to assist.

Common purchase queries answered

Orders and Shipping

Most orders are processed within a day! Suppliers vary in processing times. But you can your expect your coffee beans or tea leaves to leave our supplier within 1-2 days. 
Shipping depends on your location, but you can expect to be sipping on a cup of your favorite Brew Roost Beverage in 5-10 Business Days!

Changing Your Shipping Address is an easy process with Brew Roost! Contact Support and we can easily fix any address issues you may have with our service!

Tracking numbers are available 2-5 days after you place your order, for now contact our email and we will personally send you a tracking number as soon as we receive it. 

Brew Roost Processes Payments through Square! Which means we never keep your credit card information! 
Learn more at

Sales Tax is calculated based on your location, but…

Yes, we do charge Sales Tax.

As of 9/4/2023 Brew Roost DOES NOT ship internationally.

Depending on the contents of your order, our suppliers, and USPS, your items may come in different packages.

If you need to swap an item

Returns and Exchanges

Because we carry products from multiple suppliers, Returns policy is based on supplier. If you’d like to request a return, email with a general explanation of your issue. 🙂

Oh NO! This rarely ever happens due to our safeguards, but if you ever receive the wrong product, dont hesitate to email with a general description of your problem. 🙂

Beans everywhere! We are so sorry for our mistake, please email our support at

We will send you an address to mail your authorized return after we contact the supplier and relay your return request!
Please email us at

Use our FaQ portal
Or contact us at

Email us ASAP, we may be able to change your shipping address before we relay your information to our supplier! If your haven’t realized in time, dont worry, we can still help! email us at

Please email us at to make any order changes including shipping address changes! 🙂

Some of our suppliers offer backorder, but just to be safe we take out of stock products off our virtual shelves. If you are looking to Pre-Order a specific blend, please contact for pricing and availability! 

Free Worldwide shipping

On all orders above $99$

Easy 14 day returns

14 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa